Return and Exchange Policies | MyShop.LK

Return and Exchange Policies

RETURN AND EXCHANGE POLICIES

  • Products should be in Saleable condition with price TAG
  • Ex-change can be done within 7 days with original receipts / No Cash refunds

ONLINE – EXCHANGES ARE NOT AVAILABLE FOR

  • Sale & Promotional items
  • Piercing accessories & Jewelries are not Ex-changeable
  • Inflatable, Pools & Trampoline products – Checking warranty only

EX: PROCEDURES: (ONLINE PURCHASES)

  • You have 7 days from the Shipping date to Ex-change your Myshop Online Purchases.
  • Online purchases can be Exchanged at our Myshop Online store or dispatching back to us through a reliable courier service.
  • Product invoices and way bills must be produced for Exchanges
  • Customer to courier the product to us in order to get a replacement, only if the product is…
    1. Not as described
    2. Manufacturing Defect
    3. Damage during Transportation

OTHERWISE

  • You will be charged the same delivery fee you are able to select a new product of the same value.

REIMBURSEMENT

The Refund will be made only for

    1. Manufacturing defect
    2. Product expiry date
    3. Foreign Transactions
  • The Refund will be made via deposit to your provided account, within 3 to 4 working days
  • You will receive the return confirmation via Messenger, WhatsApp or E-mail once the return has been completed.
  • If you do not see a Credit to your account within 7 working days,

Pls Contact:

MyShop.lk Online Store
Monday to Saturday 9.00 am to 6.00 pm
Hotline/WhatsApp: 076 – 599 88 77

WWW.MYSHOP.LK

Thank you very much for shopping with Myshop.lk