Return and Exchange Policies

RETURN AND EXCHANGE POLICIES

• Products should be in Saleable condition with price TAG
• Ex-change can be done within 7 days with original receipts / No Cash refunds

ONLINE – EXCHANGES ARE NOT AVAILABLE FOR

• Sale & Promotional items
• Piercing accessories & Jewelries are not Ex-changeable
• Inflatable, Pools & Trampoline products – Checking warranty only

EX: PROCEDURES: (ONLINE PURCHASES)

• You have 7 days from the Shipping date to Ex-change your Myshop Online Purchases.
• Online purchases can be Exchanged at our Myshop Online store or dispatching back to us through a reliable courier service.
• Product invoices and way bills must be produced for Exchanges
• Customer to courier the product to us in order to get a replacement, only if the product is…

1. 1. Not as described
   2. Manufacturing Defect
   3. Damage during Transportation

OTHERWISE

• You will be charged the same delivery fee you are able to select a new product of the same value.

REIMBURSEMENT

The Refund will be made only for

1. 1. Manufacturing defect
   2. Product expiry date
   3. Foreign Transactions

• The Refund will be made via deposit to your provided account, within 3 to 4 working days
• You will receive the return confirmation via Messenger, WhatsApp or E-mail once the return has been completed.
• If you do not see a Credit to your account within 7 working days,

Pls Contact:

MyShop.lk Online Store
Monday to Saturday 9.00 am to 6.00 pm
Hotline/WhatsApp: 076 – 599 88 77

WWW.MYSHOP.LK

Thank you very much for shopping with Myshop.lk